Support and Upgrades

Every self-hosted license comes with 6 months of support and upgrades, which means:

  • You get all the latest features, improvements, and bug fixes.
  • Our team can log on to your server and fix any problems with Collab Hub.

However, there are a few things which you'll have to take care of yourself. Our support doesn't cover:

  • installing and setting up your server (e.g. PHP, MySQL, rewriting rules)
  • configuring Cron jobs and email
  • installing or upgrading ActiveCollab (offered as a separate service)

Renewing Support and Upgrades

When your support and upgrades expire after 6 months, you can (optionally) renew for $99 in the next 14 days. After that, renewing costs $999 - the same as buying a full license.

To renew, log in to my.activecollab.com/licenses with the license email address and click the Renew link.

If you don't renew, you can keep using your Collab Hub. You can only access the knowledge base. You also won't be able to download new versions of ActiveCollab.